App name
PanelPower
Contact
Business days exclude Saturdays, Sundays, Japanese public holidays and the year-end and New Year holiday period. Depending on the inquiry and the status of our investigation, a response may take longer.
Topics we support
- Google Sign-In, Sign in with Apple and accounts
- PRs, body weight, IPF Points, GL Points and Rankings
- Public Rooms, Private Rooms, Legacy Rooms and Room membership
- Claim Code issuance, use and record linking
- Kiosk entry and record synchronization
- Reactions, Activity and other features
- Room chat, including reporting and blocking
- Push notifications
- Training records
- In-app purchases to support development
- Account deletion
- Bug reports and security issue reports
In-app purchases to support development
Support purchases are optional consumable in-app purchases. Whether a purchase is made and the amount paid do not change app functionality, and no items included in product names are provided. The same product can be purchased repeatedly.
On iOS, product price display, payments, purchase history and refunds are handled through the App Store. To check purchase history or request a refund, use Apple’s Report a Problem page.
On Android, in-app purchases are processed through Google Play’s billing system. Follow Google Play’s procedures to check purchase history or request a refund.
- Device name and OS version
- PanelPower app version
- Date and time of the issue, selected product and displayed message
Do not include your Apple Account or Google account password, verification codes, payment methods, full purchase receipts or transaction identifiers in your email.
Account deletion
As a general rule, please delete your account from Settings in the PanelPower app. Identity verification through Google Sign-In or Sign in with Apple is required before deletion.
If you need to transfer host privileges, deletion does not complete, you cannot sign in to the app or you encounter a similar issue, contact the email address above.
- Subject: “PanelPower account deletion”
- Your sign-in method (Google or Apple)
- The situation or error message displayed
Do not include Google or Apple passwords, verification codes or Claim Codes in your email. Receiving an email does not automatically delete an account. We will provide guidance after verifying your identity and confirming the relevant account.
For details of data deleted and data not deleted, see Account deletion in the Privacy Policy.
Reporting a bug
Please provide as much of the following information as possible.
- Device name and OS version
- PanelPower app version
- Date and time the issue occurred
- Steps leading to the issue
- Error message displayed
- Frequency (every time, sometimes, once, etc.)
- If needed, a screenshot with personal information hidden
If Room names, display names, records or similar information appear, hide unnecessary personal information before sending.
Responses
We generally respond within 3 business days. Additional time may be needed for investigations, identity verification, checks with external services or multiple data processing operations.
Spam filters and similar settings may prevent you from receiving our reply. Please allow email from panelpower.app@gmail.com.